Customer care policy

The Johnson & Johnson Vision Customer Policy is designed to promote patient health through the responsible and safe distribution of its contact lenses. Please see the terms and conditions of use which have been formulated to help meet this objective.

Terms and conditions

  • Qualified professionals and retailers should purchase only from Sweden authorized suppliers and shall have no right to appoint or sell to any distributor or dealer for any products.

  • Qualified professionals and retailers shall not sell or trans-ship any products outside Europe or to parties who may supply products outside Europe as defined in the complete Terms & Conditions.

  • Qualified professionals and retailers must use Johnson & Johnson Vision Trademarks and Brands in a manner consistent with Johnson & Johnson Vision policies.

  • Qualified professionals and retailers shall not make false or misleading statements about Johnson & Johnson Vision, its business practices or any of its products.

  • Qualified professionals and retailers must comply with all label licenses or use restrictions on which Johnson & Johnson Vision may condition the purchase or receipt of any products.

  • Qualified professionals and retailers with direct accounts must keep their account balances with Johnson & Johnson Vision in good standing.

  • Johnson & Johnson Vision reserves the right to commission annual audits of qualified professionals and retailers to assess compliance with legal obligations, diagnostic lens policy, and any territorial restrictions.

  • Johnson & Johnson Vision reserves the right to terminate a qualified professional or retail account that violates this policy. Termination does not release or forgive the account from the obligation to pay any sum owed to Johnson & Johnson Vision.

Download our complete terms and conditions.

Diagnostic Lens Policy

Diagnostic Lenses are only intended for trial fitting of appropriate candidates, or for the occasional replacement of torn or lost lenses.

Eye Care Professionals may not:

  • sell diagnostic lenses

  • substitute diagnostic lenses for revenue lenses, or

  • give diagnostic lenses away at no charge as product promotions for replacement contact lens sales.